We’ve got some exciting news to share – we’ve won a Feefo Platinum Trusted Service Award for our customer service in 2022! The Feefo Platinum Trusted Service Award is the ultimate accolade for customer service, recognising brands that continue to deliver exceptional customer service, year after year. To win this award, we had to collect at least 50 reviews between 1 January 2021 and 31 December 2022 and achieve a Feefo service rating of at least 4.5 for three consecutive years – which we’ve done! But we couldn’t have done it without our customers so we’d like to take this opportunity to thank each and every one of them for sharing their ratings and reviews with Feefo. This award is another vote of confidence in our brand from our customers. It means a lot to us because it’s based on honest, valuable feedback and, ultimately, keeping our customers happy is […]
When thinking of the family finances and your personal wealth, savings and investing may be at the top of your agenda. For some people, however, life insurance can be a crucial part of taking care of dependants and loved ones in the event of their (untimely) death. With this in mind, it can be helpful to understand what options are available and how they can apply in the real world. Option 1 – Term or Whole Life? A whole life policy, as its name implies, is valid for the whole of your life. In other words, it is guaranteed to pay out at some point, provided you maintain the premiums. A term policy will pay out if you die within a certain period of time – the “term” of the policy. Term policies can be useful to cover a present need, which you assume will be resolved at a set[…..]
Fire safety tips for Christmas Trees, Decorations and Candles It’s that time of year again, when the festive joys take over for a few weeks during December. At home, the heating is turned up, the mince pies come out, and the Christmas films and songs can be seen and heard in every room. One task at Christmas that splits a nation in two is putting up Christmas decorations and the jobs involved in doing so. The team at Citrus Mortgages have discussed how a mini spring clean and a furniture rearrangement is the norm before the decorations are carefully guided down from the loft or brought in from the garage. For some of us it’s a tradition as we involve family and friends to help but for others, it can also be a chore to get all the decorations out and make room for the many festive ornaments and objects[…..]
We are pleased to announce that Citrus Mortgages will be supporting local charity, Willen Hospice throughout 2019. Being a local charity, every member of our team knows the importance of the great work and excellent care that Willen Hospice provide for individuals and families across Milton Keynes. The team is very proud to be supporting them and they are all looking forward to the upcoming fundraising events. About Willen Hospice Willen Hospice provides specialist care for adults in Milton Keynes and the surrounding areas whose illness no longer responds to curative treatment (also known as specialist palliative care). Located at a lakeside area close to Central Milton Keynes, Willen Hospice provides services to three Primary Care Trusts – Milton Keynes, Bedfordshire and Northamptonshire. How is Willen Hospice funded? For Willen Hospice to continue offering care, their funding needs to raise about £4.7million every year. If you break this down, Willen[…..]
As part of our process to improve our customer care and advice services, we have developed a new website to help customers find the best mortgage solution whilst providing a great customer experience. Our main objective of the new website design and development was based upon a slick user experience so that our valued customers and potential new customers can access information easily and to be able to communicate with the Citrus Mortgages team when they need advice. One of our Directors, Nick Blatcher explains the new introductions: “We are excited to launch our new website with features such as a client portal for secure transfer of documents, online factfinds for customer convenience and the facility to carry out virtual mortgage appointments. “Taking the next step towards futureproofing our digital strategy will provide an improved usability of our services so that we can help the local people of Milton Keynes[…..]
In short, today’s budget saw economic growth forecasts revised from 2% to 1.5% in 2017 and further drops from original forecasts in subsequent years. Government borrowing deficit figures have also been revised and will reduce at a slower pace. However £3bn has been set aside to ease the transition into Brexit and there’s an extra £2.8bn for the NHS, although this falls short of the requested 4bn. The Living Wage will rise to £7.50 an hour and schools are being given incentives to encourage A level Maths students and employ Science teachers. Those buying new diesel cars will be discouraged with an increase in tax although fuel duty has remained frozen for the eighth year. Duty on spirits, wine and beer has been frozen although there is a new tax band for ‘white cider’ with an alcohol content of between 6.9 and 7.5%. Those aged 26 to 30 will benefit[…..]
Thank you to everyone who entered our competition. The winners should have received their Amazon Echo Dots and are now enjoying the dulcet tones of Alexa. The winners were: 10 – Rachael Marshall 9 – Amanda Sothcott 8 – Nicola Langford 7 – Gary Walters 6 – Kerry Smith 5 – Chris Board 4 – Mark Tyerman 3 – Kaushal Patel 2 – Sherri Dunkley 1 – Corinne Valor If you weren’t one of the lucky winners, don’t worry, you can still receive £25 of M&S vouchers* if you have a friend that would be interested in our help. Just fill in their details below and we’ll get in touch. * Vouchers will be sent out on completion of their mortgage or life insurance policy.
Win an Amazon Echo Dot! In celebration of our 10th anniversary we’re giving away an Amazon Echo Dot every day for 10 days starting from 10th August! The Amazon Echo Dot uses Alexa voice control to act as your personal assistant. Play music, set alarms, control smart devices, read the news or find out information. Connecting through bluetooth, the system links to speakers or headphones and uses seven microphones so it picks up sound easily in your home. Cloud updates keep the device ready with the latest information. All you have to do is fill in your name and email below and we’ll select a lucky winner from all the entrants the following day at 10am. You can enter your details once every day. See our competition terms for all other details. Good luck!
We can’t quite believe it but we’ve been running Citrus Mortgages for 10 years this month! Here’s a little look back at how things have grown… 10th Anniversary Competition In celebration of our 10 years in business, we’re going to be running a competition for 10 days from August 10th where 10 lucky people can win an Amazon Echo Dot. Keep checking back for details!